You have a Complaint? We will help you quickly and without hassle!

You have a complaint or want to return a product?

If you are ever unhappy with any of our products please let us know. We want to know about any issues you may experience with our products so we can further improve our high quality standard and, if needed, add to the services we offer.

The quickest way for us to help is usually by phone: We will deal with your complaint straight away and can usually take all the necessary steps to set matters right immediately.

Customer service hotline: +49 (0) 26 24 - 94 92 882
Monday to Friday, 8:00 a. m. to 3:00 p. m. (German times, depending on your location your local time may differ)

How do returns, revocations and complaints work with Rodipet?

It is this simple:

  1. Decide what type of return it is: Do you want to send back a faulty or damaged item for a like-for-like exchange, do you want to exchange an intact item (e. g. one that was incorrectly described or that you imagined to be different from what it turned out like) for something else or do you want to revoke the purchase, i. e. return the goods for a full refund?

  2. Please fill in the returns form that came with your order or, alternatively, the PDF returns form to speed up the processing of your return. Alternatively, you can use our cancellation form. If we cannot find any instructions concerning how to proceed, we will try to get in touch with you to find out your wishes. If we do not get a response within two weeks, we will refund the purchase price.

  3. Package the goods and returns-/revocation form, if applicable; print out your free DHL returns label and post your parcel.

  4. Once we receive your return parcel we will post a replacement or refund your purchase using the means of payment originally used by yourself.

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